EK
Edwill K
1 reviews | Active since Feb 2017
08 Feb 2021, 09:28
Struggling to get Account closure letter
So after reaching out to Game with an ongoing complaint, the auto reply indicates a response is to be expected in 48 hours. That was 5 days ago, after 2 reaching outs. Furthermore, when calling in - it's an endless cycle of wrong dept transfers. Can you please send me my letter to confirm the account has been closed - why is this so difficult to do?
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Replies (4)EK
Edwill K's updateReviewer Update
08 Feb 2021, 11:43Hi,
It is true that we had a conversation, however the outcome is not debatable. All I ask for is a confirmation letter that confirms my account has been closed. I fail to understand why this has never been done to begin with, and secondly, even though RCS is the provider - I have opened the account with you. As such, this is your responsibility.
Why is this taking so long? I had accounts elsewhere and when closing - it was the end of the account
It is true that we had a conversation, however the outcome is not debatable. All I ask for is a confirmation letter that confirms my account has been closed. I fail to understand why this has never been done to begin with, and secondly, even though RCS is the provider - I have opened the account with you. As such, this is your responsibility.
Why is this taking so long? I had accounts elsewhere and when closing - it was the end of the account
EK
Edwill K's update08 Feb 2021, 11:43
Reviewer Update
Hi,
It is true that we had a conversation, however the outcome is not debatable. All I ask for is a confirmation letter that confirms my account has been closed. I fail to understand why this has never been done to begin with, and secondly, even though RCS is the provider - I have opened the account with you. As such, this is your responsibility.
Why is this taking so long? I had accounts elsewhere and when closing - it was the end of the account
It is true that we had a conversation, however the outcome is not debatable. All I ask for is a confirmation letter that confirms my account has been closed. I fail to understand why this has never been done to begin with, and secondly, even though RCS is the provider - I have opened the account with you. As such, this is your responsibility.
Why is this taking so long? I had accounts elsewhere and when closing - it was the end of the account
EK
Edwill K's updateReviewer Update
10 Feb 2021, 10:44Hi,
I have not heard back from you as it is already past 48 hours, not including the complaint I have reported on the 3rd of Feb - which is this one. How long should I still wait for confirmation on something simple? Furthermore, as Game where I have opened an account with you - your service is unbelievably poor, Telkom level poor... no follow ups, no nothing.
I have not heard back from you as it is already past 48 hours, not including the complaint I have reported on the 3rd of Feb - which is this one. How long should I still wait for confirmation on something simple? Furthermore, as Game where I have opened an account with you - your service is unbelievably poor, Telkom level poor... no follow ups, no nothing.
EK
Edwill K's update10 Feb 2021, 10:44
Reviewer Update
Hi,
I have not heard back from you as it is already past 48 hours, not including the complaint I have reported on the 3rd of Feb - which is this one. How long should I still wait for confirmation on something simple? Furthermore, as Game where I have opened an account with you - your service is unbelievably poor, Telkom level poor... no follow ups, no nothing.
I have not heard back from you as it is already past 48 hours, not including the complaint I have reported on the 3rd of Feb - which is this one. How long should I still wait for confirmation on something simple? Furthermore, as Game where I have opened an account with you - your service is unbelievably poor, Telkom level poor... no follow ups, no nothing.
EK
Edwill K's updateReviewer Update
11 Feb 2021, 18:06Ah, another day past and as expected no reply from game. 7 months and counting, but then again reading others peoples bad reviews - bad customer service is your customer service standard.
EK
Edwill K's update11 Feb 2021, 18:06
Reviewer Update
Ah, another day past and as expected no reply from game. 7 months and counting, but then again reading others peoples bad reviews - bad customer service is your customer service standard.
EK
Edwill K's updateReviewer Update
18 Feb 2021, 12:13Mr Abdul Petersen,
I'm still waiting on you... if you have further questions.
it's been 10 days now, yet you or anyone from your store has not have the decency to reach out to me again, but decency I assume is not part of your company values.
Whenever the stars align for you people to reach out to me and have my issue resolved, I will be waiting.
I'm still waiting on you... if you have further questions.
it's been 10 days now, yet you or anyone from your store has not have the decency to reach out to me again, but decency I assume is not part of your company values.
Whenever the stars align for you people to reach out to me and have my issue resolved, I will be waiting.
EK
Edwill K's update18 Feb 2021, 12:13
Reviewer Update
Mr Abdul Petersen,
I'm still waiting on you... if you have further questions.
it's been 10 days now, yet you or anyone from your store has not have the decency to reach out to me again, but decency I assume is not part of your company values.
Whenever the stars align for you people to reach out to me and have my issue resolved, I will be waiting.
I'm still waiting on you... if you have further questions.
it's been 10 days now, yet you or anyone from your store has not have the decency to reach out to me again, but decency I assume is not part of your company values.
Whenever the stars align for you people to reach out to me and have my issue resolved, I will be waiting.