MP
Makgethu P

1 reviews | Active since Jul 2016

19 Jul 2016, 11:23

Stove that wont work

<p>Ultimately this year June we decided to return the **** stove because it was just not working. We then took the hub back to Game store. They then told us to leave in the store, they will intern contact KIC. We were given a reference number which is REF 106608. To date no one has had the edacity to keep us in the loop with regards when we will receive the new stove. I am highly disappointed by this service because I am the one that keep on calling the service provider. I know for a fact that it’s supposed to be the other way around. Im a tired of eating take away every day the past 2 weeks I couldn’t cook for my family and this proved to be a very expensive exercise. Im tired of being treated like Im not a paying customer. Game and KIC must fall.</p>

0
Replies (2)
Game
Game's reply19 Jul 2016, 16:14
Official

We acknowledge receipt of your complaint with reference ********** 9 and apologise for your inconvenience in this matter.

Store management will investigate this matter and will provide you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,

Game
Game's reply20 Jul 2016, 13:17
Official

Further to the above matter we wish to confirm that you were refunded for the item.

We thank you for your support.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,