TB
Tershia B

1 reviews | Active since Nov 2022

17 Aug 2024, 14:29

Stove

I purchased a new univa stove from Game N1 city on the 22nd of July and it was delivered on the 23rd of July. The electrician installed into the 26th of July and confirmed that the indicator light wasn't working. On the 27th of July I reported this to the Game store and spoke to the gentleman by the name of Clinton in major appliances, one week went by and still no response and I was unable to get hold of anyone at store .... I then logged a direct call to your call centre - where a service call was logged for a electrician to come out this was Wednesday past he came he checked the stove and confirmed that the indicator light wasn't working. And said that he would return to replace the indicator.

I don't want the indicator light to be replaced because this means that each time something is wrong someone neede to come out and scratch on the stove.

I paid for a new stove and this thing is barely a month old, can I kindly ask that this stove be replaced as we pay for quality as this device is obv faulty and a broken thing was sold to me as your customer

0
Replies (4)
Game
Game's reply17 Aug 2024, 15:00
Official
Hi Tershia, thanks for getting in touch. I'm so sorry to hear your newly bought stove is now faulty but the item will have to undergo an assessment to determine the fault, and only if found irreparable, then a refund or exchange would take place. 
TB
Tershia B's update17 Aug 2024, 15:04
Reviewer Update
Hi there

A technician was suppose to be in contact as to when they will be coming to replace the light it's now 3 days later still no time or date scheduled
Game
Game's reply17 Aug 2024, 15:10
Official
I'm sorry the technician has not reached out. Your matter will be re-escalated for our team to do a follow up.
TB
Tershia B's update17 Aug 2024, 16:12
Reviewer Update
Is there a reference number perhaps for this re escalation