Stores *********** Insurance

<p>I contacted the game insurance, ********** exactly a month ago on 13/02/2017. I called them and sent them an email on this date. On the email I included everything they asked for, ID copy, pick-up address and two contact numbers. I called them again on 22/02/2017 and spoke to Mathapelo who said they received the ID copy on 13/02 and called one of the contact numbers and left a message. This was the end of it. I confirmed the pick up address again and I was informed of another 24 to 72 hours. My son's telefunken 3G tablet screen is still damaged with no prospect of being fixed by the insurance we have been paying for since it was purchased from Game Centurion Mall. I am reluctant to call the *********** insurance again and hope a manager from Game can intervene.</p>