store policy contradicts price beat policy

I have been trying to purchase software, and asked for a price beat i have enquired online, and called the pavilion and galleria stores

i have been getting the run around with nobody able to give me an answer

for my online enquiry - i have been told that answer will only be available in 24 to 48 hours - - so much for immediate gratification for an online purchase.

pavilion say that they only apply the price beat to the takealot online store

galleria say they do not pricebeat virtual vouchers

i have tried to have a rational and logical conversation with each of these interactions.

it would appear that none of these people i have interacted with have the ability to understand a logical argument - and no ability to deviate from a finite, and incomplete set of guidelines

in all of these interactions - again - the conversations are in direct contradiction to the price beat policy on the game website, which clearly defines exclusions.

is there anyone with a maybe slightly greater logical capacity to get assistance from?