STORE MANAGER OF GAME LACKS TELEPHONE ETIQUETTE

After my complaint regarding my RUSSELL HOBBS VACUUM, I received feedback from the young man that helped me regarding my vacuum where the refund was over ride by management to have the VACUUM FIXED , the call was really a good communicating medium whereby the guy understood my point and was trying to get more information to help the situation. Then later in the day I received a upsetting call from the STORE MANAGER MR ADAMS OF GAME PAROW MALL , he started the call by wanting reasons as to why I was dissatisfied with service received from the store , he added feedback from his side, as I wanted to give feedback and tell him why I was dissatisfied , he started SHOUTING at me on the phone even my colleagues at work asked who is shouting at you like that on the phone, SHOUTING trying to make me understand that this situation is my own fault , the ARROGANCE attitude I receive was very upsetting and even giving him a hearing, he said and I quote ' I WILL GIVE FEEDBACK TO HEAD OFFICE THAT YOU DO NOT WANT TO LISTEN TO ME \ then i respond with respect SIR