Store employee impersonated installer and demanded money

<p>I purchased a few appliances from the Game in Rosebank . I requested both delivery and installation of my appliances. I paid for what I thought was all of my appliances, delivery , and instalation but I had nothing but problems with both my delivery and instalation. Once the delivery was sorted I was scheduled for my instalation with what I thought would be a delivery company. Instead of an installer arriving the employee who sold me my instalation packaged arrived at my home. He said the company sent him because no one else was availble. He arrived with no tools and was unable to complete my instalation. I attempted to walk him out of my home but he refused to leave saying he needed to be paid the 450 installation fee. I complained because I thought I was billed in the store. He assured me that I was not and still demanded the 450. I explained that I did not have the 450 because I believed I was billed in the store. At this point he said he would take me to the ATM. This seemed highly strange and I knew I should not go with him to the ATM. I was able to locate additional rand and the employee left. The next day I decided to go to the store to lodge a complaint about my delivery and installation experience. When I informed the sales manager of who arrived at my home to complete the installation his face appeared concerned , then he informed me that store personal are not installers and the person who arrived should have never been at my home. From there I requested the store manager to discuss this safety concern. Upon speaking with the store manager I was advised that I should have been billed in the store and that the store employee should not have been at my home but that he would need to confirm with a third party company if anyon sent the employee to my home. Given the safety concern of this incident one would think GAME would have taken this incident seriously. Sadly, they did not and it took them two months to stop believing repeated lies from the employee involved, even though they had evidence that the employee was not supposed to be at my home and never turned in the money he took from me. After two months of constant follow up my concerns were allegedly taken serious but GAME said the only thing they could do under the law was write the employee up . This may or maynot be true, but the fact that they feel comfortable allowing an employee who orchestrated for a customer not to be billed in the store, went to a customers home inpersonating someone else , demanded money for a job he could not complete, to continue work with customers shows that GAME has little concern for the safety of their customers. If you must purchase appliances from GAME Rosebank I advise you to skip the installation . <br /><br /></p>