Store Account Closure

Hi,<br> <br> I have recently checked my credit report and noted that an account I once had with the store is still open and shows a balance outstanding. I last used the account some 2 years ago, and settled the outstanding balance on that account then. I was under the impression that not using the account for an extended period of time would eventually result in its closure, as per store policy. However this has not been the case. The account is still open (I receive regular messages on the credit I have available), and as I mentioned before, I am told I have a balance owning on the account. I would like this situation rectified please.<br> <br> Regards,<br> <br> Ellen Makhale.