****** items sold by games

Hi I purchased a fridge over year ago from games on my rcs card, I request from games a tax invoice for the purchase as my fridge is under warranty However the store in lenasia trade route can not find the purchase How dose a huge enterprise not do stoke take, was I sold a ****** hence the reason games can not give me a tax invoice This matter has being going on for over a month where the manager at trade route refuses to assist

PLEASE CAN I HAVE SOME TYPE OF SERVICE