kW
kate W
1 reviews | Active since Aug 2014
10 Feb 2016, 08:37
Stock ordered 15 days ago. No delivery
I Mother and Father bought and paid for a KIC 314l B/L Fridge 15 days ago on the 27-1 2016. <br> No stock delivery as yet.<br> She paid for the fridge Cash and was also sold an additional policy for R729.00. <br> The whole transaction cost R 4578.00.<br> <br> They live in Addo. drove 185 Kms for nothing. They are 78 yrs old and this fridge means the world to them.<br> <br> They were told that the fridge's delivery date would be the 30-1-2016. HA HA HA<br> <br> Today is the 10.2.2016. No Phone Calls. No NOTHING.<br> <br> THIS IS DISGUSTING. UNACCEPTABLE. How can you treat OLD PEOPLE THIS WAY.<br> <br> I want My Money Back OR My Fridge.<br> <br> K.Whittle ***<br> <br>
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Game's replyOfficial
11 Feb 2016, 07:36Hello katewhittle,
We acknowledge receipt of your complaint with reference ***9 and apologize for the inconvenience in this matter.
As discussed with management we offered you the Defy with water dispenser at the same price and you will come to the store at your convenience to finalize the matter.
We thank you for your patience in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***9 and apologize for the inconvenience in this matter.
As discussed with management we offered you the Defy with water dispenser at the same price and you will come to the store at your convenience to finalize the matter.
We thank you for your patience in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply11 Feb 2016, 07:36
Official
Hello katewhittle,
We acknowledge receipt of your complaint with reference ***9 and apologize for the inconvenience in this matter.
As discussed with management we offered you the Defy with water dispenser at the same price and you will come to the store at your convenience to finalize the matter.
We thank you for your patience in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***9 and apologize for the inconvenience in this matter.
As discussed with management we offered you the Defy with water dispenser at the same price and you will come to the store at your convenience to finalize the matter.
We thank you for your patience in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73