Stock and Service

The service at Game stores across gauteng is nothing short of disgusting. At the beginning of December you had a promotion on your PT500 pool table, my in laws went to numerous branches in Pretoria to purchase this item, none of which had stock, despite being on promotion. Eventually Kolonade agreed to help, the money was paid and we were to wait for stock. (This was to be a Christmas and birthday gift for my partner.) after a week of waiting we were advised they could not get the table that was paid for and had to pay additional fees for a more expensive model, the Vegas pool table. This item was then delivered but it was BROKEN. This was then sent back and we my MIL had to fight to get a refund. Today we decided to try our luck at your Clearwater branch since we had no luck in Pretoria. We were so excited when your consultant Izak told us that the Legend MKII was in stock, we asked him to double check as we would need to hire a trailer. He assured us he had plenty in stock so we went to hire the trailer and returned to the store less than an hour later. Guess what? No stock. He then proceeded to tell us that Cradle Stone had 5 units. We asked him to confirm, which he could not. This matter was then escalated to the manager and front desk lady. Not only did this branch not have stock but neither did any other. We were then **** to again and again about stock and it was constantly suggested we pay the extra money for a bigger table which we explained would not fit in our home. The consultant kept lying, making excuses and didn't even have item codes for the product. The manager was rude, disrespectful and disinterested and honestly doesn't seem fit to handle her job. It was determined off their system that they haven't had the item since March. Why is it being advertised? Why tell me yoy have stock? Then I can see on your system that your warehouse has no stock but the manager insists they do and she will contact them Monday and we will get free delivery. How is it free when we've incurred more than the delivery cost on trailer hire? Money wasted due to staff incompetence, money now wasted. This service is pathetic and unacceptable. How you can trade in such a dishonest manner and still be open is astounding. Fix the way you do things. We were extremely loyal supporters of Game and will now never set foot in your stores again. Absolutely useless. The only competent staff member you have is the front of desk lady. Game staff should actually refund us for incurring unnecessary costs.