JG
Joyce G

1 reviews | Active since Mar 2012

09 Jun 2018, 14:18

Stinking attitude from a cashier

On the 09 June 2018; I went to game to play lotto and was very dissapointed with the attitude Zandile gave me; She did not even greet me as a client I greeted her and asked if I can play lotto ; she said her till is busy that I should go to Pick n Pay to play ; what kind of a **** is that? I left game without playing lotto; I understand its lotto but really now ; this is not a kind of service you give to customers who pay your salary. PLEASE CHANGE YOUR ATTITUDE THEN YOU LL GO FAR IN LIFE; CUSTOMERS PAY YOUR SALARY???

0
Replies (2)
Game
Game's reply09 Jun 2018, 14:36
Official

Good day,

We acknowledge receipt of your complaint with reference ***2 and would like to apologise for any inconvenience caused.

This matter was referred to management for further investigation and assistance

Regards

Game Customer Service

***

***73

/h

Game
Game's reply10 Jun 2018, 11:21
Official

Good day,

Management has investigated the matter and found that the cashier was busy with another customer's transaction at the time of your visit to the till point

Unfortunately the transaction can not be placed on hold and the cashier awaited the customer's return from the credit desk to continue with the transaction.

Management will take the necessary steps to ensure that the service from the cashier is improved

Regards

Game Customer Service

***

***73

/h