Stinking Attitude

I went to Bloed mall Game to buy a mesh ironing board and they said they don't have on stock but Menlyn has some stock.I then went to Menlyn and there was nothing on the floor had to ask a lady working at jewellery to check for me...she said the person who is working at that department is coming.I stood 20 mins then after then she says that person says there is no stock.I'm like I have been waiting, so that person can't come & tell my by herself that there is no stock.I went to information and the manager calls the lady at jewellery side who says the person by that department says there is no stock and manager all says there is no stock.I then said why would Bloed mall send me here is there is no stock & I insisted on him to check the system for that item as I felt the person working on that department did not even go to check & that is why he/she never pitched.The manager found stock on the system & when to check the stock.He comes with a trolley full of the Mesh ironing board that I was looking for and gave me one.I'm like where are they coming from now, he said we will look at the matter tomorrow morning. I didn't even get an apology.After coming out of the store I realised it's damaged & took it back.Then went to the shelf to check & found the one which are ok. I'm so disappointed with the stinking attitude of the person working by that department who even didn't pitch up and it's his / her duty to do quality check on items before packing them on shelves. Where is customer service here????