Still waiting on refund

What an awful experience. I have to say you guys deliver very quickly at least but your communication is very poor not only wasnt there stock of 1 of the items i ordered(why is it available to buy when you dont have stock) but now after a week i still wasnt refunded and i was sent a mail that the refund was process back to original payment so thats a lie. And when i realised the refund never took place i contacted support only for them to say oh give your account details its not going in original payment if its eft you need to give your account details. Why wasnt i told this instead you guys said the refund was process and i should wait 3-5 days for it to reflect. Why lie to your customers. I wont ever be buying at game again the communication is pathetic