NG
Neil G
1 reviews | Active since Oct 2023
10 Jan 2025, 20:20
STILL WAITING ON MY REFUND!!
ITS A MONTH AND 2 WEEKS LATER!! STILL NO REFUND!
Game promised me last week that they will refund me. Monday they promised me "dont worry, we going to process the refund now". Its a month and 2 weeks later!!! I need my fu**kn refund!!!
How on earth can you do this to customers!!!??? This is not fair! I have to call every second day! They keep on saying they escalating but nothing is happening.
Please in Jesus Name!!! I need my money back!!! Its mine! You took it from my account!!
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Game's replyOfficial
11 Jan 2025, 09:04Hi Neil, thanks for getting in touch. I understand your frustration regarding the delay in your refund and I sincerely apologize for any inconvenience this may have caused you. Your patience and understanding is truly appreciated. I would like to inform you that the process is ongoing. We have already received the returned item at our store. The next step is the creation of the return note, which is currently in progress. Once this is completed, your refund will be initiated immediately. I assure you we are working diligently to speed up this process and your refund should be processed soon. Thank you for your continued patience in this matter. If you have any further questions or concerns, please do not hesitate to contact us.
Game's reply11 Jan 2025, 09:04
Official
Hi Neil, thanks for getting in touch. I understand your frustration regarding the delay in your refund and I sincerely apologize for any inconvenience this may have caused you. Your patience and understanding is truly appreciated. I would like to inform you that the process is ongoing. We have already received the returned item at our store. The next step is the creation of the return note, which is currently in progress. Once this is completed, your refund will be initiated immediately. I assure you we are working diligently to speed up this process and your refund should be processed soon. Thank you for your continued patience in this matter. If you have any further questions or concerns, please do not hesitate to contact us.