still waiting for their response

Good day <br> I'm very angry, my laptop which I bought and insured at Game was taken on the 3rd week of November after I threatened to call my lawyers hasn't been returned for repairs. I've been calling and speaking to different agents, the first one I dealt with was mr vilakazi. I hold for 10 minutes with my airtime only to get same response which is give us your email or cell phone number we will call you back before end of the day. It's the 15th of January today I don't know if my laptop will ever reach my hands. When they take money from my account I don't have to call and remind them, instead they'd take double and say it's a mistake and replace the money back. They've proven to be so unprofessional and show lack of knowledge to customer service. I wonder how they train their agents hey, that they should lie to customers to get them off their backs or make empty promoses?