Still waiting for service Regan

Game - Vredenburg: So on the 17th of April I reported my moms fridge/freezer as heating up on the side. I did everything Regan from Games asked. Scanned and sent a copy of the slip and mailed it to them (***) He would have sent the email to Hisence or people that fix these things. According to him they would have been here the following week. So on the 27th I sent another email, just note this is after phoning about 5 times and was never picked up. Asking about the time frame for them to come and fix the fridge. Today, tried to phone again. guess what, no answer again. It is the 1st of May 2023 13 days after I reported it the first time. I have learned living in the Westcoat that there is not one person here that has good service (those I had dealing with) They refer to it as Westcoast time. Really.... no, it's just you not keeping your promise, you being late, your time being more valuable than mine. Being my moms fridge, lets say she lived alone, and it was the only fridge she had, what then, ooo off course, you don't care, not your problem right. Here I sit, typing this out of frustration, would it even help. NO, by no means. I am under no illusion about that. I was just thinking, emails don't work, phone don't work. By some miracle maybe Regan at Game sees this and actually help my mom. Maybe the manager on Game Vredenburg sees this and find out for the first time, his phones are either not working or the lady is just not picking up.