Still waiting for my refund

I am beyond frustrated with Game store service. I placed an order on the 31st of January 2026 purchasing a refrigerator.My order was cancelled on the 1st of February was sent an email stating that my refund is being processed on the 1st of February and that it will take 3-5 days for the money to reflect in my account .

on the 5th of February I contacted their customer care line where they requested my banking details .I asked them why they are requesting for my banking 5 days later whereas after they cancelled my order they stated that they are processing the refund .

16 days later I am still waiting for my refund .I had to use my saving to buy the fridge somewhere else as it was an urgent matter .

I need my money back as in today .I have been patient enough and borrowing money from people where as I have money that is kept by Game store and I dnt know for what reason cause when you cancel an order the money must reflect on the same day like other company such as Makro.

and what ****es me more is the fact that they keep on telling me that their team will give me feedback and 16 days later there is no feedback and I need my money back.