Still waiting for drill to be fixed

On the 4th of December 2014 I bought a 12Volt Cordless drill at Game Potchefstroom and used it for about 5 times , on the 27 th of June 2015 I took it back to Game because the charger made a loud buzzing noise and doesn`t want to charge the battery. I thought they are going to replace the drill because of the low cost of the item ( less than R 400 ) but the manager insisted that it must be send away for repairs. Almost twee weeks later and I`m still waiting for the drill to be repaired.<br> Wouldn`t it be more cost effective to replace or give a voucher for the amount than to send it away and the customer have to wait days on end for the item to be repaired?<br>