CK
Charl K
1 reviews | Active since Feb 2020
08 Aug 2024, 09:47
STILL WAITING
Ordered a office chair for NEXT DAY COLLECTION on Friday 2 August. It is now the 8th of August and I still haven't received my order. Baywest says they don't have the order, and nothing has arrived by me, this was suppose to be NEXT DAY COLLECTION as per their website. order before 12 for next day collection, it showed online that there was stock.
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Replies (4)CK
Charl K's updateReviewer Update
08 Aug 2024, 17:23No this is not acceptable, I want my item today, or I want my money back today, Its been a week!!
CK
Charl K's update08 Aug 2024, 17:23
Reviewer Update
No this is not acceptable, I want my item today, or I want my money back today, Its been a week!!
Game's replyOfficial
09 Aug 2024, 10:37I understand you're frustrated Charl, but considering which store the item had come from, is quiet a distance from your home. And if one lives outside a large city, or in a case like yours, delivery might extend up to 7 working days. Rest assured, our team will do a follow up and revert back.
Game's reply09 Aug 2024, 10:37
Official
I understand you're frustrated Charl, but considering which store the item had come from, is quiet a distance from your home. And if one lives outside a large city, or in a case like yours, delivery might extend up to 7 working days. Rest assured, our team will do a follow up and revert back.
CK
Charl K's updateReviewer Update
09 Aug 2024, 11:06 I appreciate the promptness of your response, but let's get a few things straight.Your website clearly stated that the item was in stock and available for next-day collection—not "maybe next week" or "in 7 days." Additionally, Port Elizabeth is a major city, not some remote outpost, so there’s no excuse for any delay in delivery or collection.I'm not asking for a favor; I'm simply expecting you to honor the promises made on your website. If you can't do that, perhaps it's time to update your website to reflect reality, instead of misleading your customers.Please ensure that my order is ready for collection as promised, or I'll be forced to take this matter further.
CK
Charl K's update09 Aug 2024, 11:06
Reviewer Update
I appreciate the promptness of your response, but let's get a few things straight.Your website clearly stated that the item was in stock and available for next-day collection—not "maybe next week" or "in 7 days." Additionally, Port Elizabeth is a major city, not some remote outpost, so there’s no excuse for any delay in delivery or collection.I'm not asking for a favor; I'm simply expecting you to honor the promises made on your website. If you can't do that, perhaps it's time to update your website to reflect reality, instead of misleading your customers.Please ensure that my order is ready for collection as promised, or I'll be forced to take this matter further.
CK
Charl K's updateReviewer Update
13 Aug 2024, 06:20We are on the 13th today, and still no package. Still waiting for my package, its been 11 days...
CK
Charl K's update13 Aug 2024, 06:20
Reviewer Update
We are on the 13th today, and still no package. Still waiting for my package, its been 11 days...