Still waiting

We made an online purchase on 24 November which indicated a delivery time of 3-5 working days. We never received any communication after that from Game. We have made numerous phone calls but no one is able to assist us with any detail as to when our item will be delivered. This was a expensive purchase and the least we expect is to receive some form of communication as to when we can expect delivery as it has now been 13 days. I got a phone number from their call centre this morning to phone in Durban and I have been holding on for 18 minutes and counting... someone answered twice but don't give you a chance to say something, just say hold on and put you back on hold.