Still not repaired

I bought a new KIC fridge from the store in May 2014 and I reported the problem to the store via telephone on 10/04/2015 and was sent through to a useless person in the fridge department that wanted me to come into the store to report the problem and bring in my slip as proof,so I reported the branch to the head office.I received a call later the same day to get my information of the problem and was told they will get back to me.I eventually went into the store that afternoon to talk to the Store Manager about the problem I have and he was very helpful and got Denis to call the service provider of the fridge.Then I received a call that the service provider can not attend to my problem as he/she is on their way to Durban and will only be back on Monday and will only can attend to my fridge problem on Tuesday 14/04/2015 well well not a single person called me or came to attend to the fridge problem and today is Wednesday 15/04/2015.So now I have given a chance to attend to the problem and they never took it so now I would like a new fridge as this is now a CPA issue and I am willing to take it to the Ombudsman to get this resolved.