Still no response...

I have posted before and till date no response, I wonder if I will get my television this year? This kind of customer service is really very poor and its now very unlikely that I will purchase goods from here again, they say that customer centricty is at the core of every business and yet their are so many bad reviews for this company, it's not people being nasty and posting bad reviews., oh no. its just the level of professionalism that was dealt to the customer was very poor, I booked my TV on the 20th of October and not even an update till now. The manager took was supposed to phone me and advise on the issue, he did not deliver no service delivery. I had a reply on hello Peter and that was it, no correspondence.

I am extremely unhappy and I would like to escalate this issue, if you guys cannot diagnose the issue or provide me with the service I deserve i will pick up my TV and seek and alternate route.

Please advise as soon as possible I would like an answer in writing.

If I do not receive a response I will contact the Head of the group and issue a formal complaint in writing.

Kind Regard Jehad Albert