DJ
Dean J
1 reviews | Active since Oct 2014
03 Feb 2016, 10:25
Still no response
Dear Game <br> <br> I logged a complaint on the 26 January 2016, i received a swift response saying that your sorry for the inconvenience caused, and that i will be contacted by RCS, its been more then a week and nothing. when you dial the number to listed for Rina, its constantly busy. It really is sad that this is how loyal clients are treated. i don't know what to say anymore because my complaint is clearly not serious or urgent enough. <br> <br> Regards, <br> Really frustrated and angry client. <br> <br>
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Game's replyOfficial
03 Feb 2016, 12:25Hello Dean.Ja,
We acknowledge receipt of your re-occurring call with reference ***3 and apologize for your inconvenience.
We were advised by RCS that you have been contacted and we have now escalated the matter to their Senior Management as it seems like this is not the case. You need to contact them directly on ***should you have further enquiries.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your re-occurring call with reference ***3 and apologize for your inconvenience.
We were advised by RCS that you have been contacted and we have now escalated the matter to their Senior Management as it seems like this is not the case. You need to contact them directly on ***should you have further enquiries.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply03 Feb 2016, 12:25
Official
Hello Dean.Ja,
We acknowledge receipt of your re-occurring call with reference ***3 and apologize for your inconvenience.
We were advised by RCS that you have been contacted and we have now escalated the matter to their Senior Management as it seems like this is not the case. You need to contact them directly on ***should you have further enquiries.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your re-occurring call with reference ***3 and apologize for your inconvenience.
We were advised by RCS that you have been contacted and we have now escalated the matter to their Senior Management as it seems like this is not the case. You need to contact them directly on ***should you have further enquiries.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,