Still no resolution

I’ve had so many answers and communications from Game that I actually no longer know what is going on. After confirming with one of the social media representatives that my refund had been requested and I would be contacted regarding my bank details I have heard nothing. I then get a call and email saying my fridge will be delivered??? Can someone in upper management contact me today and arrange an immediate refund. I paid Game on the 29th of November, I have never received my fridge and they still have my money, what a joke