DH
Deelyn H
1 reviews | Active since May 2015
04 Aug 2015, 20:33
Still have not had response after a few weeks
I app**** for a game account and was refused credit by game.When questioning the head office to find out why I have been rejected, I received a response asking for my identity number, I then rep**** saying I do not feel comfortable giving my ID number over email and that was the last no one has given me feedback as to why my account was refused.Please attend to this issue as soon as possible.
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Game's replyOfficial
05 Aug 2015, 08:01Hello DeelynH,
We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.
This matter was escalated to the RCS Head Office, who manages the Game Credit Department, for further investigation.
Regards
Herman van der Berg
Customer Service Advisor
***
***73
We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.
This matter was escalated to the RCS Head Office, who manages the Game Credit Department, for further investigation.
Regards
Herman van der Berg
Customer Service Advisor
***
***73
Game's reply05 Aug 2015, 08:01
Official
Hello DeelynH,
We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.
This matter was escalated to the RCS Head Office, who manages the Game Credit Department, for further investigation.
Regards
Herman van der Berg
Customer Service Advisor
***
***73
We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.
This matter was escalated to the RCS Head Office, who manages the Game Credit Department, for further investigation.
Regards
Herman van der Berg
Customer Service Advisor
***
***73