STILL DISGUTING SERVICE

To date Game has still not assisted as promised. On Thursday 15th of June 2023 I last spoke to one of game's staff member Shoba, She has been the only person who actually got back to us as promised. She assured me that my mother will not be getting the old broken Tv that has now been fixed 5 times in less than 6 months. Shoba also said that she will get back to us on Monday 19th June as she needs to speak to the technical manager from Hisense then she will be able to make a decision, I will wait her call. However on Saturday afternoon around 5pm my mom got a message from game stating the her Tv has been repaired and is ready for collection at the store. I will repeat MY MOM WILL NOT ACCEPT THAT TV. Game kept the Tv in their store till after the warranty was up and then they decided to book the 5th service call after waiting for 6 months and my mom has continued to pay her account every month. If anyone can please assist with a legal way forward to help[ put game in their place and help stop them from taking advantage of other clients.