AK
Anthony K

1 reviews | Active since Sept 2025

14 Sept 2025, 10:24

******** *****sters - Game Witbank *****ing from their customers

Review of Game Stores – Highveld Mall, Witbank

This store is unsafe for customers.

I made two legitimate purchases on my Game card. Later, when I returned to buy accessories, I discovered that my card limit had already been exceeded — even though my card never left my hands except when processed by a Game cashier.

It turns out an employee used my details to make five *****ulent purchases on my account. Even more alarming, I did not receive the usual SMS alerts for these transactions, only for my last legitimate purchase.

When I reported it, the staff acted as though this was routine. Instead of taking responsibility, they asked me to provide samples of my signature without a clear explanation. This is highly suspicious — it feels like an attempt to shift blame onto me or cover up internal *****.

I have no faith in their so-called “internal investigation,” which already looks like a cover-up. I have escalated the matter to my lawyer and to the National Consumer Commission.

Stay away from this store. The employees are exploiting customer information, and management is doing nothing to stop it.

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Replies (1)
Game
Game's reply14 Sept 2025, 10:56
Official
Good day Anthony, Thank you for bringing this serious matter to our attention. We are deeply concerned by your experience and take allegations of ********** activity and data misuse very seriously. Please be assured that this is not the standard we uphold at Game, and we are committed to investigating the issue thoroughly.