Stay far away from ordering from Game's online facility

If you're considering shopping online with this store, please consider using a cheese grater on your wrists instead as that would be less painful.

On the 12th of October 2020 my wife ordered and paid for 3 rugs online from this provider. We received 2 of them via courier 4 days later, which we thought was excellent as the published delivery time was 7 to 10 days. Little did we know that the farce had only just begun ...

It is now the 29th of October 2020 and we have still not received our 3rd rug nor does there seem to be any inkling of a successful resolution, as Game's internal stock control issues have become our problem,

Repeated calls to their so-called "customer care" department are laughable. The kind of feedback you get is" We have attempted to contact the dispatching store but there is no answer therefore we cannot escalate" and "I will keep you updated regarding the status of your query". Of the 31 calls I have made to this ineffectual department to date (and that's when I haven't been placed on hold for over 10 minutes each time and had to call back), either they had no idea who the people were that I had previously had discussions with. or were really disinterested in any form of resolution.

In the Complaints team, I initially dealt with Widaad who promised to get back to me regarding the status of my complaint but never did, but at least I got through to her most times I called the "customer care" number after being on the call for a minimum of 6 minutes. She provided the "We've being trying to contact x" and "they are not replying to my query" excuses.

On one of my last calls I managed to get hold of Dane, who was initially excellent at getting back to me and keeping me updated, but that tapered off very quickly after 2 calls, and I have not heard from him in a day and a half now. Subsequent attempts to get hold of him (of which there were many) have resulted in one of these customer care people eventually informing me that he is sick ....

Apparently when the only person in this department that has any idea of looking after customers has a sick day brings all of their online operations to a standstill.

In the meantime, we are still no closer to getting a delivery of our outstanding item which, I might remind you, has been fully paid for. For most of us, dispatching a replacement and maintaining a happy client, and sorting out your internal issues in your own time would be an excellent solution. Not for these people ...

I can't stress how much I advise against ordering online from this brand. Just don't. There will be far less stress in your life.