Stay away from Game Mall@reds Centurion

I recently seen a generator online on the game website, and it said only one store have stock in Gauteng, I drove about 45 minutes to that store, and when I got there was given incorrect information regarding the item, but bought it unknowingly, After several emails, I was told to take it to mall@reds game, and would get a refund. Mall@reds game, the customer service desk did not want to refund me, they called their manager who was not interested in answering the call. Eventaully the lady found the manager, who was busy holding hands with a fellow employee and laughing with others on the sales floor. Instead of coming to me, she signalled for me to come to her as if I was a small puppy. I wanted my refund so went to her, first the person with no authority took the slip, then handed it to her. She told me she cannot exchange it and I must take it to mall@africa. After showing her the email she called mall@africa, shouted and insulted the manager at that store, and than insulted the manager to me. I waited over 30 minutes for them to find cash to refund me, and not even an apology or anything from the store manager. she just disappeared again before my complaint was resolved. I sent an email to the head office detailing such, and the head office decides the best person to inform is the store manager I complained to, which is so unprofessional. I have spoken to friends and family, many have had issues with this manager at mall@reds, clearly if you are not a person of same race as the store manager, you are not important enough to be given any decent service. Game stores, you are now a big brand, learn to hire staff based on merit, not on anything else, because if this lady was hired on merit, you are in serious problems.