1 reviews | Active since Jun 2017

12 Jun 2017, 18:51

STAY AWAY FROM GAME GROUP STORES!!

<p>My complaint to Game head office: I am EXTREMELY disappointed in the service that I received from Game Centurion for the R10 000 appliences that I bought from the store last weekend. Firstly I had to ask for help after one of your sales guys walked past me 3 times at the large appliences. I was only told after I paid that there was no stock. I wanted to go purchase the appliences at Game Mall @ Reds. I was convinced by the sales people that There was no need as it will be ready for collection on Wednesday or Thursday. I waited for their call, but had to phone THEM TWICE only to find out that there was STILL no stock. Friday I was promised that if I pay the delivery at the store before 11am on Sat morning, the drivers will deliver on the same day. I went in Sat morning as was asked and again I had to follow up while waiting at home that the drivers were given the rest of the day off as they didnt have any more DELIVERIES FOR THE DAY?????!!! How did this happen??!! I went in early on Sat morning to confirm & pay! I phoned and asked for a sollution, they said they will return my call, but NEVER did. I had to cancell all my Sat plans to wait for nothing. I was however after I spoke to the manager PROMISED TWICE that it will be delivered today between 5 & 6. Again I rushed home from JHB, cancelled my gym session with my trainer (R360 down the drain) and waiting for the delivery after phoning 3 times to confirm it will be done today between 5&6! It is now 6h39, and ALL the meat & chicken that I bought today is defrosting (1 of the items is a freezer). NO DELIVERY!!! I have been buying most of my large appliences & other items + groceries at your stores, and overall this is the WORST service that I have EVER recieved in my ENTIRE LIFE!! I was so excited to purchase these items, and you made this a horrible experience. I will NEVER purchase anything from GAME again, and will make sure to tell all my colleagues, friends & family. </p>

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