Stale Food in Game Galleria

I visited the Game store in galleria which now stocks food after their renovation, I purchased a few food items from the new food section and was taken aback that almost every packet of the 4 packets of crunchies that I have purchased were rock hard, stale and burnt. I have emailed them on the 1st of December and up until now nobody has even bothered to give me a call or even an email apologizing. I sent email to : [Email Removed] as that wa sthe email address for complaints on the product on the biscuits wrapper. and then a week later after receiving no response also sent to chriss@game and still no response.... I am totally appalled and cannot believe that this what we mean to Game. I definitely will not shop there again!!!