CC
Carien C
1 reviews | Active since Jan 2016
06 Jan 2016, 10:29
Staff too lazy to work and rude
Went to buy my little cousin a PlayStation game for is Bday. When i wanted to pay at the electronics counter (where your supposed to pay all the electronics incl games &
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Replies (1)
Game's replyOfficial
07 Jan 2016, 07:34Hello CarienCoetzee01,
We are in receipt of your complaint with reference ***3.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures that will take place the necessary training will be conducted.
As discussed with management, please call upon senior management should you experience a problem in store again.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***3.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures that will take place the necessary training will be conducted.
As discussed with management, please call upon senior management should you experience a problem in store again.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply07 Jan 2016, 07:34
Official
Hello CarienCoetzee01,
We are in receipt of your complaint with reference ***3.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures that will take place the necessary training will be conducted.
As discussed with management, please call upon senior management should you experience a problem in store again.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***3.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures that will take place the necessary training will be conducted.
As discussed with management, please call upon senior management should you experience a problem in store again.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73