Staff lack of training and bad service

Game fourways customer service is really pathetic and *********** I'm telling u, I took a tv to game for repairs since my TV is still under guarranty, came customer service did want to take the TV in for repairs because of lockdown, I kept on trying eventually they took it in their store, till to date to my surprise the TV has not been taken out for repairs, their excuse is head office changed the system of taking in repairs and the staff was not properly trained for the new system for taking in repairs, it has been 3 months without a TV, when u phone them to follow up they don't even have the decency to apologize, all that they say is we are waiting for head office, I'm really tired of their excuses, I am no longer purchasing from game anymore. Buy an item at your own risk. I'm still waiting for the staff to figure out the new system on their own maybe my TV will be fixed. When call customer service looking for Mr luchion the store manager, the staff always say his not in everyday, no one is willing to take responsibility to fix clients complaints at all, the lady at customer service Thabiso her service is pathetic.