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Phindile M

1 reviews | Active since Apr 2014

21 Mar 2016, 19:48

Staff Incompetence

Everytime I go to Game at East Gate Mall I never get service.the staff is never willing to help.<br> I went last year December to buy a food steamer and I needed assistance as I was not sure which was the best product to buy.I asked one of the staff for help and she said I don't work in this department I'll call someone to come and help you.I said ok.<br> I waited 10min and no one came to help I then asked another staff member and she said the same thing..I waited again until I decided to leave after 20min of waiting and I went to go buy at clicks.I was very annoyed and I don't like complaining,I'll rather leave and go to another store.<br> I went again recently around February,I wanted to buy a laptop and the same thing happened I then went to buy at Makro.<br> Today I wanted to buy gym equipment and the same thing happened and everytime I ask for help its the same answer they just say I don't work in this department I'll get someone to help you then they disappear.<br> I walked out again without being assisted.<br> Game is a reasonable store and I am disappointed in your service.<br> I would rather spend money where I get service no matter how expensive it will cost than wait 20min without being assisted.

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Replies (1)
Game
Game's reply24 Mar 2016, 10:36
Official
Hello phindile19@,

We acknowledge receipt of your complaint with reference ***6.

Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.

We confirm that management did contact you and we invite you to please call upon Senior Management should you experience a problem in store again.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73