UO
Ursula O'Neill

1 reviews | Active since Aug 2013

17 Mar 2016, 10:07

STAFF HAVE NO CLUE WHAT THEY ARE DOING

I have often noticed how people have complained about Game in Somerset Mall, never took notice until I went into Game to purchase a cordless phone / answering machine, Kreeply for my pool and a new vacuum cleaner. I proceeded to section where they sell the phones and asked the lady wearing her Game Uniform ( has a mole next to her nose) for help, Told her I called to ask if they have stock of the Bell phone and was told there is plenty in stock, she told me \I don't know, go ask in the back\" shocked by her rudeness I walked to the back & stood for 5 minutes, no assistance , but staff members laughing and joking, I commented \"does anyone work here\" all just stopped looked and carried on, Went back to where phones were went through all the Bell phones opened boxes and and read manuals, I found what I was looking for. First lady comes back to me gives me a phone and says this is the one. I asked does this have a answering machine she said yes, which was not the correct one, the one I found was correct. Then I went to find a creepy..no help, then to find vacuum cleaner ...no help!. . only purchased the phone & left!! I will never ever return to this store. VERY BAD SERVICE,"

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Replies (1)
Game
Game's reply18 Mar 2016, 13:28
Official
Hello nursingservices,

We acknowledge receipt of your complaint with reference ***2

Firstly I would like to thank you for the time and effort you have taken to give us feedback on bad service you experienced in our store. In Game we appreciate and value every feedback we receive from our customers because by that we are able to improve for the better or correct wrongs. I sincerely apologize for the bad service provided.

As discussed with management the matter will be addressed with the team and corrective action will be put in place. We look forward having you in our stores again soon.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73