YA
Yaseen A
1 reviews | Active since Dec 2013
18 Nov 2024, 13:51
Staff don't know the price beat policy
Game Newcastle is an absolute joke the store has every reason not to do price beats The manager don't know the policies and have nothing on black and white they working from something they only understand and have these policies can't be found online or anywhere when asked this is what they been instructed to do Floor manger victor Store manager dumisani These guys can't show this policy or anything to show validation to it and this is not the 1st at Newcastle game they work independently from other stores as they have there own policies and procedures
Absolutely shame of how they twist policies to work for the store
Helpful (0)
Replies (9)0
Replies (9)
Game's replyOfficial
19 Nov 2024, 10:42Hi Yaseen, thank you for taking my call. I'm sorry, for the service you received with regards to the price beat for the rubix cube. This is certainly not the experience we want you to have and rest assured; the matter will be addressed.
Game's reply19 Nov 2024, 10:42
Official
Hi Yaseen, thank you for taking my call. I'm sorry, for the service you received with regards to the price beat for the rubix cube. This is certainly not the experience we want you to have and rest assured; the matter will be addressed.
YA
Yaseen A's updateReviewer Update
20 Nov 2024, 19:40Thank you for you call
I'm actually glad u confirmed that I was correct.
As I told you I will never get a response further than the call u have gave me as these staff are only accountable to themselves
I'm actually glad u confirmed that I was correct.
As I told you I will never get a response further than the call u have gave me as these staff are only accountable to themselves
YA
Yaseen A's update20 Nov 2024, 19:40
Reviewer Update
Thank you for you call
I'm actually glad u confirmed that I was correct.
As I told you I will never get a response further than the call u have gave me as these staff are only accountable to themselves
I'm actually glad u confirmed that I was correct.
As I told you I will never get a response further than the call u have gave me as these staff are only accountable to themselves
Game's replyOfficial
21 Nov 2024, 08:47Hi Yaseen, you're welcome and I will be in touch with you again.
Game's reply21 Nov 2024, 08:47
Official
Hi Yaseen, you're welcome and I will be in touch with you again.
YA
Yaseen A's updateReviewer Update
21 Nov 2024, 18:06The fact that I was I building up an order similar to how ur online purchase works if u buy above R500 is free delivery or R50 under R500 and ur delivery time is as quoted "typically 2–5 days, or up to 7 days if you live outside a major city"
What's the difference here???
If u compare the both are they not similar in time frame and costs
Pls advise as it seems there is a error in communication or the store is being protected for the incompetence due lack of knowledge
Thank you
What's the difference here???
If u compare the both are they not similar in time frame and costs
Pls advise as it seems there is a error in communication or the store is being protected for the incompetence due lack of knowledge
Thank you
YA
Yaseen A's update21 Nov 2024, 18:06
Reviewer Update
The fact that I was I building up an order similar to how ur online purchase works if u buy above R500 is free delivery or R50 under R500 and ur delivery time is as quoted "typically 2–5 days, or up to 7 days if you live outside a major city"
What's the difference here???
If u compare the both are they not similar in time frame and costs
Pls advise as it seems there is a error in communication or the store is being protected for the incompetence due lack of knowledge
Thank you
What's the difference here???
If u compare the both are they not similar in time frame and costs
Pls advise as it seems there is a error in communication or the store is being protected for the incompetence due lack of knowledge
Thank you
YA
Yaseen A's updateReviewer Update
28 Nov 2024, 11:14Week later no reply goes to show the outcome of every situation at the store and custome services ignorance is bless
There in-store imaginary polices are upheld by the imaginary customer service
Well done on showing the worth of your policies
There in-store imaginary polices are upheld by the imaginary customer service
Well done on showing the worth of your policies
YA
Yaseen A's update28 Nov 2024, 11:14
Reviewer Update
Week later no reply goes to show the outcome of every situation at the store and custome services ignorance is bless
There in-store imaginary polices are upheld by the imaginary customer service
Well done on showing the worth of your policies
There in-store imaginary polices are upheld by the imaginary customer service
Well done on showing the worth of your policies
Game's replyOfficial
28 Nov 2024, 11:46Hi Yaseen, apologies for the late response. I completely understand your point of view regarding the price difference, as well as the turnaround time for our deliveries, however, this is business decision. If you do have any questions or concerns around them, please feel free to reach out, we'll gladly assist. Your matter has been escalated and is currently in the process of being resolved. Rest assured, our team will be sure to inform you on any update.
Game's reply28 Nov 2024, 11:46
Official
Hi Yaseen, apologies for the late response. I completely understand your point of view regarding the price difference, as well as the turnaround time for our deliveries, however, this is business decision. If you do have any questions or concerns around them, please feel free to reach out, we'll gladly assist. Your matter has been escalated and is currently in the process of being resolved. Rest assured, our team will be sure to inform you on any update.
YA
Yaseen A's updateReviewer Update
28 Nov 2024, 12:05business decisions not based on the policies layed out on your web site as I'm quoting from there pls advise
Seem as the company is try to protect incompetence from managers in store is this the business decisions.
I've already purchased the products so now the issue is the poor service so let's see we're to go from here and with this should it be reported to the competition commissioner as failing to deliver on layed out policies
Awaiting a response
Thx
Seem as the company is try to protect incompetence from managers in store is this the business decisions.
I've already purchased the products so now the issue is the poor service so let's see we're to go from here and with this should it be reported to the competition commissioner as failing to deliver on layed out policies
Awaiting a response
Thx
YA
Yaseen A's update28 Nov 2024, 12:05
Reviewer Update
business decisions not based on the policies layed out on your web site as I'm quoting from there pls advise
Seem as the company is try to protect incompetence from managers in store is this the business decisions.
I've already purchased the products so now the issue is the poor service so let's see we're to go from here and with this should it be reported to the competition commissioner as failing to deliver on layed out policies
Awaiting a response
Thx
Seem as the company is try to protect incompetence from managers in store is this the business decisions.
I've already purchased the products so now the issue is the poor service so let's see we're to go from here and with this should it be reported to the competition commissioner as failing to deliver on layed out policies
Awaiting a response
Thx
Game's replyOfficial
28 Nov 2024, 17:07Your feedback is noted and I will bring this forth to our team, also, we will be sure to keep you in the loop.
Game's reply28 Nov 2024, 17:07
Official
Your feedback is noted and I will bring this forth to our team, also, we will be sure to keep you in the loop.
YA
Yaseen A's updateReviewer Update
18 Dec 2024, 23:03Since this im still waiting in the loop on the 7 December was sent an email to rate the service of Suhayfa Gabriels you have nothing what must I rate please advise.
Goes to show game has no customer service in and out of store as long as the cash ***s are coming they can breach policies as there business decisions are far more important than policies
Goes to show game has no customer service in and out of store as long as the cash ***s are coming they can breach policies as there business decisions are far more important than policies
YA
Yaseen A's update18 Dec 2024, 23:03
Reviewer Update
Since this im still waiting in the loop on the 7 December was sent an email to rate the service of Suhayfa Gabriels you have nothing what must I rate please advise.
Goes to show game has no customer service in and out of store as long as the cash ***s are coming they can breach policies as there business decisions are far more important than policies
Goes to show game has no customer service in and out of store as long as the cash ***s are coming they can breach policies as there business decisions are far more important than policies