Staff Bad Attitude and unhelpful

I went to game store 22 December 2015<br> I bumped into the store manager & staff member who were very<br> polite and assisted me by taking me straight to the mobile air conditioners.<br> Then the lady informed me to wait as a sales person will be sent to assist me.<br> <br> Well I waited for 15 minutes no sales person came so I went and got a trolley<br> look for the unit I thought was the better of all that were there for sale. <br> <br> I battled to get the unit into the trolley but managed to do so. <br> When I got to the till the lady at the till battled to read the bar code but managed<br> to do so after a struggle. Then the problem started!<br> <br> The Till Lady Kholiswa Fololo (166863) took a pair of scissors and cut the nylon <br> cables holding the sealed unit box together. When I asked her why she informed me that security <br> will open the box and look if I did not add anything else in the box.<br> <br> The BOX is sealed with tape and nylon cord how can I add anything into it?<br> This was the last Defy Unit and now I had to battle to get the unit out the trolley <br> and into the car.<br> <br> I feel GAME was not very helpful at all no assistance to assist me when the staff <br> do things they are not supposed to do.<br> <br> EDUCATE YOUR STAFF!!!