VP
Vilanthran P
1 reviews | Active since Feb 2011
26 May 2025, 20:33
Staff attitude unacceptable.
Went to Game CBD pmb today during my lunch and it was not a good experience,. No staff on floor to assist customers only see merchandisers scattered about packing shelves. Advertise items but not on display, when I asked one merchandiser he rudelty told me to go to the front and when I asked for a manager and was told he does not know hwere he is. I told another Indian guy to call him and by then I was at the till he came after some time. He as a manager has an attitude that does not have customer courtesy or care. I left the store unhappy taking something that I id not like as I could not find what I was looking for. I had choice 2 from 3 on ad but in store you forced to take two out of two.. Staff attitude needs to be addressed from management downwards. Customer training need to be done. My complaint was handled accordingly.
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Replies (2)VP
Vilanthran P's updateReviewer Update
28 May 2025, 19:52Game do not know how to handle complaints professionally, they escalate complaint to the store manager that you complaining about to resolve instead of regional management. It seems Game do care about customers and management can have a bad attitude.
This is my email below as they close the complaint
It is disappointing on the way the complaint is being handled.1. The complaint is against the management at the store. Why have the store contact me, it should have been escalated. Yesterday a manager contacted me and told me he will get the regional manager to contact me, but that did not happen. The complaint cannot be resolved at the source of the service failure. Show how serious Game takes complaints.
2. You call me when I am with a customer and requested you to call me at 12:30 but you do not call.Later you called but it rang twice and you hung up. How do you expect one to answer if you hung up so quickly.
How can you make statement below that it is escalated to the store, it is a joke what you are saying.Nothing was clarified.
Please be advised that the matter was escalated to the store and they have informed us that they reached out to you, clarified the situation, and apologized for the inconvenience you encountered in the store. You do not know how to handle complaints, please have your manager contact me urgently at 8am tomorrow.
This is my email below as they close the complaint
It is disappointing on the way the complaint is being handled.1. The complaint is against the management at the store. Why have the store contact me, it should have been escalated. Yesterday a manager contacted me and told me he will get the regional manager to contact me, but that did not happen. The complaint cannot be resolved at the source of the service failure. Show how serious Game takes complaints.
2. You call me when I am with a customer and requested you to call me at 12:30 but you do not call.Later you called but it rang twice and you hung up. How do you expect one to answer if you hung up so quickly.
How can you make statement below that it is escalated to the store, it is a joke what you are saying.Nothing was clarified.
Please be advised that the matter was escalated to the store and they have informed us that they reached out to you, clarified the situation, and apologized for the inconvenience you encountered in the store. You do not know how to handle complaints, please have your manager contact me urgently at 8am tomorrow.
VP
Vilanthran P's update28 May 2025, 19:52
Reviewer Update
Game do not know how to handle complaints professionally, they escalate complaint to the store manager that you complaining about to resolve instead of regional management. It seems Game do care about customers and management can have a bad attitude.
This is my email below as they close the complaint
It is disappointing on the way the complaint is being handled.1. The complaint is against the management at the store. Why have the store contact me, it should have been escalated. Yesterday a manager contacted me and told me he will get the regional manager to contact me, but that did not happen. The complaint cannot be resolved at the source of the service failure. Show how serious Game takes complaints.
2. You call me when I am with a customer and requested you to call me at 12:30 but you do not call.Later you called but it rang twice and you hung up. How do you expect one to answer if you hung up so quickly.
How can you make statement below that it is escalated to the store, it is a joke what you are saying.Nothing was clarified.
Please be advised that the matter was escalated to the store and they have informed us that they reached out to you, clarified the situation, and apologized for the inconvenience you encountered in the store. You do not know how to handle complaints, please have your manager contact me urgently at 8am tomorrow.
This is my email below as they close the complaint
It is disappointing on the way the complaint is being handled.1. The complaint is against the management at the store. Why have the store contact me, it should have been escalated. Yesterday a manager contacted me and told me he will get the regional manager to contact me, but that did not happen. The complaint cannot be resolved at the source of the service failure. Show how serious Game takes complaints.
2. You call me when I am with a customer and requested you to call me at 12:30 but you do not call.Later you called but it rang twice and you hung up. How do you expect one to answer if you hung up so quickly.
How can you make statement below that it is escalated to the store, it is a joke what you are saying.Nothing was clarified.
Please be advised that the matter was escalated to the store and they have informed us that they reached out to you, clarified the situation, and apologized for the inconvenience you encountered in the store. You do not know how to handle complaints, please have your manager contact me urgently at 8am tomorrow.
VP
Vilanthran P's updateReviewer Update
02 Jun 2025, 20:54I have requested the agent to have her manager or the regional manager for KZN to call ma as yet no call received. Game is not serious on customer service. My complaint is now in the second week and it has not been resolved. Game have staff in customer service who do not know how to dwal with complaints . Thwy send the compalint to the perosn that you complaining about to resolve the it how silly is that Why does senior management ignore customer complaint and not rsolve it or is it htta agents do not escalate the complaints frustrating cusstomers more.
VP
Vilanthran P's update02 Jun 2025, 20:54
Reviewer Update
I have requested the agent to have her manager or the regional manager for KZN to call ma as yet no call received. Game is not serious on customer service. My complaint is now in the second week and it has not been resolved. Game have staff in customer service who do not know how to dwal with complaints . Thwy send the compalint to the perosn that you complaining about to resolve the it how silly is that Why does senior management ignore customer complaint and not rsolve it or is it htta agents do not escalate the complaints frustrating cusstomers more.