staff attitude

Dear Game Head of office what a horrific service received from a staff member by the name of Virginia at game south gate (department accounts), I did a new account application there towards April the lady mentioned did not send my documents first time second time when I visited the store I was told that there are missing documents, I have send directly using my email address. The account was approved on the 4th of May for R20 000. Yesterday I visited the store as I managed to get a chance I presented my id copy she firstly didn’t believe me then she called her HOF to confirm that was around 14h15 and I told her that I am in a hurry. After standing for about 30minutes she tells me that my card was destroyed and that’s the store policy, no where she showed me that in black and white to second her statement his manager was also surprised. i mean no sms received to notify me as a customer. Furthermore when the manager comes with suggestions to tell her what to do she kept winning in front me that it’s not her fault that one of the staff destroyed my card and now she needs to clean up the mess. This was now pass 15h15 I left the store and went do my last purchase at pick n pay. Then I see a number of ********** when I attempted to answer it dropped by God’s Grace a voice message of them speaking in the back group was left on my phone when I listen to it...i hear voices saying (weitsi ngwana o wayi hlantsa) I left for home and I was so Angry around 16h15 the number again comes through ********** same staff member Virginia tells me that she found my card.. no apology no nothing for my time wasted and she tells me that after a month it will destroyed she don’t check what will be the convenient day for me to come. I said to her it’s fine. Still she don’t check what do I mean by saying its fine. Virginia your customer centric is pathetic you and your friends are comfortable in that job that you are unable to attain a customer. I will continue to shop at woolworths and your neighbour Dischem maybe it’s a Sign that I should not have an account with you guys . hope to hear from the Regional manager of that store.