EK
Etienne K

1 reviews | Active since Nov 2012

06 Jul 2016, 09:41

Special starts today, will not tell me about it yesterday

<p>So, yesterday 05/07/2016 i bought a Laptop from Game Stores in Stellenbosch for R6499.00 (Acer Aspire N3050 with 4GB RAM and 1TB HDD). Today i noticeed that they are running a special on the exact same laptop with the extras i received i the bundle for R5499.00. </p> <p>my concern is that i was cheated as i was not informed of this special that will be running today. If i knew about it, surely i would have waited until today to go buy it. This is unacceptable. </p> <p> </p> <p>I trust that i will receive feedback within 24hours regarding this and a acceptable resolution to this. </p>

0
Replies (3)
Game
Game's reply06 Jul 2016, 13:06
Official

We acknowledge receipt of your complaint with reference ********** 2 and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will cotnact you to discuss.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

EK
Etienne K's update07 Jul 2016, 08:30
Reviewer Update

Thank you for your prompt response on the matter. i am still awaiting feedback from management. i hope this matter will be resolved today.

Game
Game's reply08 Jul 2016, 09:44
Official

Further to the above matter we confirm that management contacted you to advise that you can collect the difference from the store as discussed.

We thank you for your support.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273