Sorry excuse for customer service.

If i could I would not want to rate or if there was rating where you could choose the customer service ever.

My issue with Game is that my monthly bill I have noticed that my interest is being deducted from my available balance and the account balance.

Now my understanding and this was clarified by the call center agent that assisted me, The interest is charged on both the available credit available and account balance. 1stly you *****ing as the available credit should not be charged. By doing this you increasing my balance and then the interest on my balance is more.

I have never heard of this ridiculous practice.

Now I complained round about the 15th of April and was contacted by Abdul Mutalieb Peterson on the 20th. 5 Days later. I was told I would get a call on the Tuesday 23 April. No call and I contacted Abdul again on 26 April informing him of the poor service and he responded on 29 April that he escalated my enquiry to Head Office and it would take 3 days for feedback.

Well my oh my today is 16 May a month later and still nothing. I am sick and tired of you messing around. I want to know what is happening and at least have a call back. I want to get to the bottom of this.

I am not one that go around looking for handouts but because of your failure for service I want compensation.

The cherry on top is that I went to your Canal walk, Promenade and tygervally store to have it looked into and they advised that I contact the call center. What a freaking joke. Sort this out now or I will start with taking it further. It is totally disrespectful to treat your customers like this.

I look forward to your response in this matter