aS
alicea S

1 reviews | Active since Nov 2013

10 May 2016, 08:46

SOOO Dissapointed in Service!!!!!

<p>After Paying my Game Account Card on the 29th of April 2016, Via EFT i See by the 06 May 2016 that My Credit is still not available</p> <p> </p> <p>i Called the "Game card Support Number ***" and am Told that Because it is EFT it will Take 4-5 Business Days to be Available ( Which is underststandable) i was then told i will receive my Credit on the 10 May 2016....which i Havent when i called the same number to Find out why, they tell me I MADE THE MISTAKE and did not put my Card number as reference " Which on my Proof of payment shows that i did!!!!" which was sent to them on the 4th of May......BUT IT WAS MY MISTAKE APARENTLY!!!</p> <p> </p> <p>the Lady then Continued to tell me my Credit will only be available next week... Making it 3 WEEKS FROM THE DAY I MADE THE PAYMENT....this is UnAcceptable!!!!</p> <p> </p> <p> </p> <p>then when i called the Head office on *** the lady that answered the phone was so rude she just transferred me to the switch board with out any warning...and they where even less help tellling me that NOBODY at the headoffice deals with GAME CARD ENQUIRIES....and theres noone that can help me there....</p> <p> </p> <p>this is the worst Service i Have ever received from GAME they have no regard for their clients they try so hard to sell you on their Credit but they have no customer service to back themselves up.</p> <p> </p> <p>this is absoloutly Ridichulous.....!!!!! I Am so Dissapointed and will not Reccomend that any one Get a Game Store Card!!!!</p> <p> </p> <p> </p>

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Replies (2)
aS
alicea S's update11 May 2016, 09:23
Reviewer Update
I am Still Very Disappointed in the Service provided by GAME but Today I spoke to a Gentleman by the name of Bonga Mlonyeni in the Game Card Support Customer care and he was Great he was So helpful in helping me understand why only half the amount I paid was available on my card due to almost R300.00 worth of Fees that has been Deducted which I am not happy about but in the end I Just want to thank Bonga for his great Service and I Really hope that Game can employ more people like Him, as he is the First Person that has helped me with a Good attitude for the last 2 weeks that I have been struggling with Game and their Terrible customer service! So Again thank you Bonga!
Game
Game's reply11 May 2016, 10:04
Official

We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.

This being a Credit query, the matter was referred to the Credit Provider, RCS, who has contacted you to discuss this matter. We trust that this matter is now resolved.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73