Sold faulty television and Game refuses to assist

<p>Last year in October I bought a Telefunken TV from Game Stores in Fourways. In December I bought an aerial because I wanted to switch the TV on. To my surprise, the screen of the TV had two lines. I then called Game in Fourways to tell them this, the lady I spoke to told me to call back in January because people are on leave. I called back in January and no one assisted me over the phone. I went to the store on one Sunday and spoke to a lady by the name of Refilwe and she said that she would log a call for my TV and I would hear from them the following day. She called me the following day to request for a serial number. After a week I called back to ask on the progress of my issue and to my surprise, no one could assist me with the issue. I asked to speak to a manager and her name was Maureen. She was such a rude, abrasive and abrupt lady who was so unpleasant to speak to. After speaking to her, a gentlemen by the name of Surprise called me and he said he was going to help with the issue. After a few weeks I called again as no one had gotten back to me. Eventually some gentlemen randomly arrived at my place with no warning or prior knowledge that he was going to come to my place. Fortunately there was someone at home who could open for the gentlemen. This happened end of January- the gentlemen said that he was going to send a report to Game so that they can take the TV back. I called game over two weeks ago to follow up on this, however I have received no help at all. Another lady by the name of Maureen Ndlovu said I should send an email to ********** to this day I still have not received any feedback. It has been over two months now and I am stuck with a faulty TV which no one wants to assist with. Right now, I am on the verge of taking this to the ombudsman as no one has been willing to assist me. I am certain that the Consumer Protection Act protects me from all of this!</p>