Sold a damaged product(Fridge)

On the 3rd of June 2025 I purchased a Hisense fridge from Game in fourways mall. On the 4th of June the fridge had arrived with a dent on the left side of the freezer door. The person who delivered the fridge assured me that a replacement would be delivered the next day and the damage fridge will be taken back. He asked that all I do is keep the packaging which I have done. I attempted to call the store for some reassurance however I was unable to get through. The next day I waited for a replacement which never came. On the 9th of June 2025 I sent an email to Game to follow up on the replacement. On the 11th of June 2025 I received a call from Game I spoke to a lady who requested that I sent through pictures of the dent for them to assist with the replacement. Then on the 13th I received a from Alex.R a customer retention advisor requesting that I sent through four images of the box that the fridge had come in, which I have done immediately. I sent a follow-up email on the 18th as I had not received a response after complying with all request. Only to be emailed back by Alex again requesting pictures of the box again. I resent pictures of the box as well as proof that it had been emailed previously. The next day I got a call from Game fourways and they requested that I send the serial number and pictures on the box to Hisense. Hisense rep**** saying that they cannot assist with a replacement as the damage have been reported after seven days. I rep**** to them stating that I had reported the issue to Game within seven days as I had purchased the product from Game. They then requested Game Fourways intervene assist. Game had ignored the email. I sent a separate email to Game on the 30th of June 2025 which also seems to have been ignored. I called Game on the 2nd of July 2025 and spoke with Sandy and explain the entire situation to her. She showed me that somebody would call me back the same day which didn’t happen. 29 days have passed and I’m still sitting with a damaged fridge that I paid the full price for and the packaging for the damaged fridge.