TG
Teressa G

1 reviews | Active since May 2018

12 Nov 2019, 15:40

So upset with game and management

I am appalled with the level of service that I received from Game. Such disgusting and horrible behavior from their management.

I bought biscuits from game only to realize that whilst eating it there were full worms and eggs in the box and in my mouth. I got really sick and had to stay away from work and go to the doctor almost every day because it really took a toll on my body. I took out pictures and even kept the box away in a packet as proof which was so unhygienic. I laid a complaint to them and the manager Andries came back to me he advised that he will assist and take it up with his insurance because I stayed away fRom work and I wasn’t able to work on weekends which I normally do, I suffered a great loss because my days leave could’ve been used fir something else but instead I was in bed through this time. Andries was liasing with my on WhatsApp he then blocked me off WhatsApp and avoided me. I called him daily and then he said they cant pay me for my sick leave etc and will pay me just a fraction of what it costed me. I told him I will be putting this on social media and taking it up but he agreed and never bothered to check on me because I refused that money as I suffered so much only to be compensated for not even half of what had happened to me. I saw this manager just trying to get rid of me instead of assisting me and he promised to help but in actual fact he just tried to get rid of the problem. I will be posting picture of the product on social media to advise all my families and friends about the pathetic service I received and the disgusting biscuits that are sold in their store

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Replies (1)
Game
Game's reply12 Nov 2019, 18:04
Official
Good day Teressa,

Thank you for taking my call and apologies for the experience you have had.

As discussed this matter will be escalated to management for urgent feedback and a resolution.

Kind regards,

Brad Adriaan Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za