1 reviews | Active since May 2016

20 Mar 2015, 22:55

Smaller Item Delivered

Last year in November I bought 5 DEFY freezers<br> <br> 530 x 1<br> 210 x 4<br> <br> Out of 4 210 freezers, 1 was inside the Box.<br> <br> I sent 210Freezers x 2 to Free State where my store is, only when we do a stock take we notice that the fridge that was in the box is a smaller freezer 165.<br> <br> After getting those fridges I sent a driver to go deliver those fridges, he didnt know what sizes are the Freezer.<br> <br> My Request is: I want the freezer that I paid for, which is 210, and I cant afford to bring that fridge back. The closest branch is in Phuthaditjhaba.<br> <br> All I am asking is Game The Glen to arrange for me to go exchange that Fridge,

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Replies (1)
Game
Game's reply21 Mar 2015, 11:10
Official
Hello asenooane,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

Store management will investigate this matter and will provide you with updated feedback.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,