1 reviews | Active since May 2013
Slowest & no customer service
<p>Every time I visit Game stores Mall @ Redds, I regret why I go there in the first place.</p> <p> </p> <p>2 weeks ago I spent over an hour just waiting to be assisted, and this is happening for the second time.</p> <p>Firstly I went to the cellphone counter, they guy said he couldn't help me because he was alone on the floor with no back-up. Is it really a good reason to turn customers away? And he was just full of attitude on top of that.</p> <p>Then my next stop was at Nappies section - they had a special, no stock on the shelves, no assistance. Got the person to be paged, and 30 minutes later never pitched.</p> <p> </p> <p>The last time I tried to complain to the store manager called Mark - he didn't care at all.</p> <p> </p> <p>So this clearly shows, the manager is happy with the sloppy, tortoise pace for his staff- nothing will ever change.</p>
We acknowledge receipt of your complaint with reference ********** 2.
I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers. Please accept our apologies for your inconvenience.
Store Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
We acknowledge receipt of your complaint with reference ********** 2.
I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers. Please accept our apologies for your inconvenience.
Store Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
