Sleeper couch nightmare

<p style="color: #555555;">I went to Game Potchefstroom on Wednesday, 25 Jan. to purchase a sleeper couch for my new apartment. I wanted the black colour and the only one left was the display model, which I was happy to buy. I told the salesman that I wanted that one, we touched it and inspected it for flaws and agreed that it was fine. We completed the delivery form and he told me that I would get a discount on the display model. I asked him if they could deliver the same day as it was urgent and he assured me that they would (it was around 13:00). I proceeded to the cashier and paid for the product. </p> <p style="color: #555555;">The couch did not arrive that day.</p> <p style="color: #555555;">On Thursday, I was waiting the whole day for the delivery and it only arrived late that afternoon (after I have constantly been told that it would be soon). </p> <p style="color: #555555;">But it was a totally different couch! The courier told me to drive back to the store and sort it out. I immediately drove back and went to the exchange department. I told an employee there about my problem and she said she would look into it. I told her that it was very urgent as I was to receive guests that evening. I waited more than an HOUR in that department without getting any feedback. The employee just wandered around the store and seemed to be chatting around. After the long wait, she gave me my money back as a voucher.</p> <p style="color: #555555;">I returned to the furniture department and there was NO employee to be seen anywhere to assist me. I walked around the store searching for one and could not find a single one so I went to the information desk and requested help in that department- they announced it, but still nobody showed up. I waited more than HALF AN HOUR for assistance and when someone showed up at last, I told him what had happened and emphasised which couch I want- I touched the couch, told him that I wanted that display model and not any other one and especially not the brown one. He agreed and completed the form and when I took it to the cashier, I noticed that, again, they had noted the wrong couch! I informed the salesman and he fixed it, I paid for the item and told the salesman that it HAD to be delivered that day and he told me that it would- he even told me that they are moving it to the loading bay now. </p> <p style="color: #555555;">Of course, it did NOT arrive that day and we had to sit in the floor that evening!</p> <p style="color: #555555;">On Friday, I was phoning the whole day enquiring about the couch. The employee on the other side was very unpleasant and could not accommodate my language. I asked if I could speak to someone who spoke my language and I waited for what seemed like ages on the line. My airtime was quickly depleted and my mother had to call them on my behalf- she even contacted head offices as she could not get Game Potchefstroom on the phone for a while.</p> <p style="color: #555555;">The couch arrived after 14:00, but lo and behold it was, again, the WRONG couch-the brown one! The courier told me to take it so long and phone Game to request an exchange. My mother phoned again and by 15:27 they phoned me to tell me that the couch is being loaded now and that it would arrive in half an hour. After 17:00 I phoned the store again and they told me it was going to arrive in the next ten minutes as they are loading it now (again). When I asked why they had **** to me before, they simply answered with "maybe the people at the loading bay don't communicate with the store". I received the right couch at 17:30! </p> <p style="color: #555555;">I am very displeased with the service I received- not at all from the couriers who were friendly and heplful, but from the staff of Game Potchefstroom. I have wasted 3 days waiting on promises and wasted so much airtime and went to so much trouble that I would expect an explanation and compensation.</p> <p> </p>