Sinotec TV

Good day I am writing this to you as one irritated and angry Client, my patience has truly run out. I purchased a Sinotec 67 inch TV at one of your Game stores in South gate last year on the 23-May-2016 for the value of R7 199.00. I experienced a problem where the Appliance would not switch on or display pictures however the sound comes out. I reported the matter at first in June and i was told that, they needed a receipt that was given to me upon Purchase or else i have to buy a new TV.I Stated to them (South gate) that i bought the Appliance on Account & not cash ,won't that be sufficient? after a long struggle with them , eventually they agreed that i send the relevant documents for the request to be attended to. when i thought the struggle was over, i was then told that the TV will not be fetched if i did not have the box for it. i was told to go around looking for a box , if i don't find it then they will not take the appliance. I drove around Soweto looking for a box, Eventually i went to Game stores in South gate for assistance, the manager gave me a 55 Inch box and told me the TV would fit in.(Does this mean i should have kept a 57 inch box for over 7 months? surely not because i did not buy this TV with the hope that it will break) The next morning the guys came to fetch the TV and realized that it would not fit in the box, they left the TV and told me to get a box first before they can take it. Drove back to Game stores South gate and asked them to give me a 55 Inc box which i found. i was urged to bring the box back as they had to take the other TV out to assist me. ( My Time and Petrol wasted) . The TV was taken, returned , broke again in 3 days.That time i had taken the box back t South Gate as instructed. i called in , the TV was taken in again luckily i did not need the box then .I thought it was fixed cause it would be a job well done now that they have been coming for this Appliance . It Broke for the 3rd time, Called in it was fetched and fixed...the TV is broken again now...i am so tired of this Game, i cant believe that i am experiencing this from such a big company. i had so much faith in you and wanted to take up more appliances with you but after such a terrible experience i am not sure if i want to go through such a draining process again. I do not want this TV any more, i am tired of always waiting for the day it will decide to fail and not work.

This is absolutely unacceptable

i am paying for this TV still, you are charging me interest, now tell me why i should be happy about the fact that i bought a TV that was not working? should i think you sold me a TV that was fixed before? already i cannot wait to pay off your account and close it. 7 Months to go & Counting down.

may you please revert back to me in this regards, arrange someone to fetch this TV and find a way forward because i don't want it anymore. ********** 122.